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Membership

Frequently Asked Questions

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Many of our membership/member service related questions can be answered below. You can also email Member Services to receive a quicker response.

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Orientation

Do I have to attend orientation before I can use the MLS system?

No, you will be able to access your MLS service 1-2 business days after you have made your initial payment for your association dues. An email link is sent to you from Stellar MLS to activate your subscription with the Stellar MLS.

May I attend another class that STAR is hosting before I attend the orientation class?

Yes, you may attend other classes before attending the orientation.

May I get a lock box key prior to attending orientation?

Yes, you may obtain a Supra Lockbox eKEY after you have paid your membership dues. To learn more about applying for a Supra eKEY click here. 

Is the orientation class online?

Yes, New Member Orientation currently has options for both Live Stream and in-person attendance. To learn more about available classes and dates click here to log in to your member portal to access the calendar. 

New Agent

How long do I have to join the association?

According to the STAR Policy and Procedure Membership procedures: To add a new licensee the Designated REALTOR®, Broker or Certified Appraiser shall send a copy of DBPR (Department of Business and Professional Regulation) Form RE 10 with the membership application to the Association office within 10 days after execution of the DBPR Form RE 10.

How can I join STAR?

Please click here to complete an online STAR membership application. Applications are reviewed and processed within 1-2 business days from the date it was submitted.

What if I decide not to join?

According to the STAR Policy and Procedure Membership procedures: If a licensee does not choose to become a member of the Association and does not comply with Paragraph 2 above, all appropriate fees shall be assessed to the Designated REALTOR®, Broker or Certified Appraiser as of the date indicated on DBPR Form RE 10.

In other words, if your broker is an active member with STAR, FR, NAR and StellarMLS, then the agent must be a member with STAR, FR, NAR and StellarMLS.

What would I need to pay to join today?

To view our pricing chart, click the following membership that applies to you for a breakdown of your dues: Primary and Secondary Agent, Primary and Secondary Broker, At-Large Member.

What is required from me once I join?

The following courses must be completed within 60 days of joining STAR. Failing to provide a reason for an extension to Member Services will result in all fees associated with joining being forfeited and your membership being deactivated.

  • New Member Orientation
  • NAR (National Association of REALTORS®) Code of Ethics
  • Fair Housing/Anti-Bias Training
  • Starting out Stellar 100
  • MLS Basic
  • MLS Compliance 101

How is the billing for REALTORS® structured on the application?

The bill is structured by the month you join the Association. Depending on which month you join will be prorated on your application. For example, if you join in March, you will pay for March to December. If you join in May, you pay for May through December.

Why is the cost higher for REALTORS® to join in October than in September?

Here are a couple of reasons you may be receiving a higher invoice:

  • Renewal Dues: Depending on when you joined, your current year's dues will be prorated from the date you joined to December 31. Your renewal dues for the following year are invoiced every year in the first week of October, therefore they are added to your dues when you join in October.
  • MLS Subscription: Once you have paid your initial dues when joining STAR after 1-2 days, you will receive an email to activate your Stellar subscription and submit payment for your Stellar MLS invoice.

Why is the cost higher for REALTORS® to join in April than in March?

MLS Renewal: Depending on when you joined, your dues for the current year will be prorated from the date you joined Stellar MLS to the last week of May. Your renewal subscription for the following year (June – May) is invoiced every year in the first week of May.

STAR Dues

What is the billing cycle?

January 1 – December 31

When do I need to renew my dues with STAR

Invoices for the following year’s dues will be posted to your member portal the first week of October and are historically due the first week of December.

When is the deadline for renewal?

Here are some dates to keep in mind:

  • December 16: Deadline for renewal dues to be submitted by 5 p.m. (A $75 late fee is added to your renewal invoice.)
  • January 13: Deadline for renewal with a late fee to be submitted by 5 p.m. (An additional $75 reinstatement fee will be added to your renewal dues and your REALTOR® services will be suspended)

Why do I have a reinstatement fee on my dues?

Your membership with STAR is deactivated when your renewal dues are not paid by January 13, by 5 p.m. Then a reinstatement fee is applied to your renewal invoice with a late fee and your REALTOR® services will be suspended.

What is included in my dues?

This depends on your membership type. Click the link to the membership type that applies to you for the products associated with your dues: Primary and Secondary Agent, Primary and Secondary Broker, At-Large Member.

What is included with my dues?

Transferring Agents

I need to transfer my membership to STAR, what do I need?

You will need to obtain a Letter of Good Standing from your current Primary Association. Once you have obtained your letter of good standing, click here to complete a new member application.

Since I am an active member of another association, do I pay the application fee when I transfer?

Yes, unless you are transferring from the West Pasco Board of REALTORS® (WPBOR) or Florida Gulfcoast Commercial Association of REALTORS® (FGCAR).

How do I transfer to another office within STAR?

Any active STAR member transferring to another STAR office would need to complete the Transfer Form here and email the completed form to Member Services.

Supra

What is Supra eKey?

Click here to view Supra’s New Member Orientation Video (5:12)

How do I obtain a Supra eKEY?

To obtain a Supra eKey, click here to begin the application process.

Where can I get an authorization code?

Click here for steps on how to obtain your authorization code.

Does my Supra transfer when transferring to a new Association?

No, your Supra eKEY does not transfer over. You must cancel your current Supra eKEY with your current board and reapply with STAR.

What is a CBS code?

CBS stands for (Call before Show) and is a 7-digit number provided by the listing agent.

Can the Supra key be placed hold on until I am ready to use it?

No, unfortunately, your supra eKEY cannot be placed on hold.

Can I cancel my Supra key?

The Supra subscription may be canceled at any time. To cancel your Supra eKEY you must send an email to cancel your subscription to Member Services; however, anytime the Supra key is reactivated the $50 activation fees will be collected.

Why do I need to co-op my eKEY?

  • If you are a STAR member trying to have Supra access in another area, you will need to contact the REALTORS® Association in the area you are interested in.
  • If you are not a STAR member and are interested in cooperating with your supra key, you can email Member Services. Please include the name of your association, key, serial number and Supra pin.

How can I sell my Supra box to STAR?

Complete the Supra buyback form here or visit one of our locations.

When are Supra used boxes available?

We get the used Supra boxes inventory from our members, so the available stock can vary. Visit our store here to check for availability.

MLS

How can I update my email listed in MLS?

You can email Member Services or by logging into the member portal to update your member profile. . After Member Services processes your request, it takes 24-48 hours for your account to reflect the update.

How can I transfer my listing to a new office?

A listing transfer form must be submitted to Member Services.

My listing is closed, and I cannot edit it. What can I do?

Please reach out to Stellar Support for assistance at 407-960-5300 or support@stellarmls.com. 

How do I add a one-time listing on the MLS? 

Please reach out to Stellar Support for assistance at 407-960-5300 or support@stellarmls.com. 

What is the name of the MLS app and how can I download it?

GoMLS (formerly MyMLS) is a desktop and mobile-friendly platform compatible with all major browsers and known for its speed, ease of use, and robust functionality. It has the most accurate, updated property searches in the area. You can download it from the Apple Store or the Google Play Store.

I have MLS in another board, do I need to pay again when I transfer?

 

Board of Choice

What is Board of Choice?

As quoted by NAR website, “Under previous jurisdictional policies of the National Association, REALTORS® were required to join the board where their principal place of business is located, prior to joining any other board. The “Board of Choice” concept allows REALTORS® to choose the board to which they want to belong since the factors they decide are most important rather than being limited by office location or jurisdictional boundaries. At the same time, services of other boards are available without the necessity of holding membership in those boards.”

This is for members who hold primary membership with any Board associated with the National Association of REALTORS®.

 

Questions?

The STAR Membership Department is available through the following methods In-Person Monday – Friday from 9 a.m. to 5 p.m. Phone: 813.879.7010 E-mail: [email protected]

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